Senior Solution Engineer (SLED & Water Treatment)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solution Engineer (SLED & Water Treatment) based in Canada.

This role offers the opportunity to help protect critical public services and water infrastructure from evolving cybersecurity <threats.You>’ll serve as a trusted technical advisor to state, local, education, and water/wastewater organizations, helping them address complex IT, OT, and ICS security challenges.Working closely with sales teams and partners, you’ll translate customer requirements into compelling technical solutions and measurable <outcomes.You>’ll lead high-impact product demonstrations, workshops, proof-of-value engagements, and technical discussions with stakeholders at every level.The role also involves navigating public-sector procurement, regulatory requirements, and complex customer environments.Your field expertise will contribute not only to customer success but also to product evolution through direct feedback and market <insight.It>’s an impactful opportunity for a technically strong, customer-focused professional who wants to contribute to the security of essential community infrastructure.

Accountabilities

• Partner with account executives and channel partners to develop new and expansion business across state, local, and education agencies and water/wastewater utilities.
• Understand customer requirements, technical challenges, expectations, and buying processes across IT, OT, ICS, and compliance stakeholders.
• Serve as a trusted technical advisor throughout the customer journey, from initial discovery through solution adoption.
• Deliver compelling demonstrations of cybersecurity solutions designed for OT, ICS, critical infrastructure, and public-sector environments.
• Prepare, manage, and present detailed technical responses to RFPs and public-sector procurement processes.
• Support procurement activities involving state and local contract vehicles and other government purchasing mechanisms.
• Develop strong technical relationships with partners and increase their understanding of solutions relevant to SLED and water-sector customers.
• Conduct technical workshops, proof-of-value engagements, and post-sale transitions with municipal, state, and utility organizations.
• Represent the organization at conferences, seminars, and industry events focused on public-sector and water/wastewater cybersecurity.
• Work with customer stakeholders ranging from executive leadership and agency decision-makers to plant operators, engineers, and IT/OT administrators.
• Identify customer pain points and design practical technical approaches that address operational and security requirements.
• Collaborate with product teams by sharing customer feedback, field insights, emerging requirements, and opportunities for future capabilities.

Requirements

• Demonstrated experience supporting sales or solution engineering initiatives with state, local, or education government accounts and/or water and wastewater utilities.
• Proven track record of developing new business and expanding existing relationships with public-sector or utility customers.
• Strong ability to lead technical discussions with stakeholders at all organizational levels, from executive leadership to plant operators and IT/OT administrators.
• Excellent presentation, communication, demonstration, and technical storytelling skills.
• Working knowledge of OT, ICS, and SCADA environments, including the operational considerations associated with industrial infrastructure.
• Awareness of cybersecurity regulations and compliance requirements affecting water utilities, including relevant federal and state requirements.
• Familiarity with public-sector procurement processes and contract vehicles such as GSA Schedule, SEWP, and state or local contracts is an advantage.
• Experience installing, configuring, troubleshooting, or supporting enterprise and/or industrial applications.
• Strong analytical and problem-solving abilities, with a demonstrated ability to identify customer pain points and develop effective solutions.
• Ability to collaborate effectively with account executives, partners, product teams, and technical stakeholders.
• Customer-focused mindset with the ability to build credibility and long-term relationships through technical expertise and consultative engagement.
• Willingness to continuously develop knowledge of cybersecurity, OT/ICS environments, public-sector requirements, and evolving threats affecting critical infrastructure.
• A proactive, adaptable approach and the confidence to represent technical solutions in customer meetings, workshops, conferences, and procurement processes.

Benefits

• Opportunity to contribute to the protection of critical infrastructure, public services, and water/wastewater systems.
• High-impact role combining cybersecurity, solution engineering, public-sector engagement, and critical infrastructure protection.
• Exposure to complex OT/ICS security challenges and evolving regulatory requirements.
• Opportunities to work directly with government agencies, utilities, technology partners, and industry stakeholders.
• Professional development through conferences, seminars, workshops, and ongoing exposure to emerging cybersecurity technologies.
• Collaborative environment where customer and field insights can directly influence future product capabilities.
• Inclusive workplace committed to equal employment opportunities and a diverse team.
• Opportunity to grow professionally within a global cybersecurity environment.