Senior Japanese Business Manager 资深日本业务拓展经理

Key Accountabilities 主要工作职责 1. 日本业务整体拓展与经营目标达成 Overall Japan Business Expansion & Performance Delivery 负责日本业务线的经营增长，对营收、用户规模、市场份额等核心经营指标全权负责。深耕日本客群需求与市场痛点，自主开发并长期维护多元化获客渠道，包括但不限于企业客户、异业合作、商业保险、日本驻华商社 / 机构、高端社群、医疗转诊等，持续拓展客源边界，推动日本业务规模化增长。Take full ownership of the operation and growth of the Japan-focused business line, and be fully accountable for core business metrics including revenue, user base and market share. Deeply understand the needs and pain points of Japanese customer segments, independently develop and maintain a diversified portfolio of customer acquisition channels — including but not limited to corporate clients, cross-industry partnerships, commercial insurance channels, Japanese chambers and organizations in China, high-end communities and medical referral channels — to continuously expand customer reach and drive scalable growth of Japan business. 2. 新业务拓展、品牌建设和客群赋能 New Business Rollout, Brand Building & Customer Empowerment 主导新业务模式、新医疗技术 / 服务产品的市场推广与商业化落地，挖掘业务增量机会；协同市场部打造百汇医疗在日本在华社群的品牌影响力，通过内容输出、圈层活动、客户运营等方式强化品牌认知与口碑，以品牌势能支撑获客转化；为企业、家庭、社区客群输出定制化医疗服务方案，提升客户价值与长期增长潜力。Lead the go-to-market promotion and commercial rollout of new business models, new medical technologies and service products to tap incremental business opportunities. Collaborate with the Marketing team to build Parkway’s brand influence among Japanese communities in China, strengthen brand awareness and reputation through content delivery, exclusive networking events and customer lifecycle operation, and leverage brand momentum to support acquisition and conversion. Deliver tailored medical service solutions for corporate, family and community customers to enhance customer lifetime value and long-term growth potential. 3. 客群服务体系优化与体验提升 Customer Service System Optimization & Experience Enhancement 协同运营团队梳理并优化日本客群全流程服务标准与 SOP，支持客服团队落地日本客群专属服务机制；跟进客户全流程体验，协助处理客诉与需求反馈，推动服务流程持续迭代，持续提升日本客群满意度、留存率与口碑传播。Collaborate with the operations team to streamline and optimize end-to-end service standards and SOPs for Japanese customers, and support the customer service team in rolling out exclusive service mechanisms for Japanese segments. Follow up on customers’ full-journey experience, assist in resolving customer complaints and demand feedback, drive continuous iteration of service processes, and steadily improve customer satisfaction, retention rate and positive word-of-mouth among Japanese customer groups. 4. 医疗协同与合规落地 Medical Collaboration & Compliance Implementation 协同医疗团队打通日本客群的诊疗服务全链路，保障就诊流程顺畅与服务适配；严格遵循医疗行业监管要求与百汇临床管理规范，推动业务端与医疗端的标准对齐与流程协同，确保业务开展全程合规、医疗质量与安全达标。Partner with the medical team to streamline the full clinical service journey for Japanese customers, ensuring smooth patient flow and culturally adaptive service delivery. Strictly comply with healthcare regulatory requirements and Parkway clinical management standards, drive alignment of standards and process synergy between the commercial and medical sides, and ensure full regulatory compliance as well as qualified medical quality and safety across all business activities. 5. 日本医生团队引进与运营支持 Japanese Medical Team Recruitment & Operational Support 协助诊所负责人推进日本医生团队的引进与执业落地工作；配合完成日本医生的日常运营支持与跨部门协作对接，助力医生团队高效融入本地诊疗体系，保障日常诊疗工作稳定运转。Support the clinic manager in the recruitment and practice onboarding of the Japanese medical team. Coordinate daily operational support and cross-departmental alignment for Japanese clinicians, facilitate the team’s smooth and efficient integration into the local clinical system, and underpin the stable delivery of day-to-day clinical services. Job Requirements 任职要求 本科及以上学历。Bachelor’s degree or above. 日语达到商务母语水平，英语可作为工作语言。Native or business fluent in Japanese, proficient in English as working language. 10 年及以上 B2B 业务拓展、解决方案销售或大客户管理相关工作经验。 Minimum 10 years of solid experience in B2B business development, solution sales or key account management. 具备独立操盘渠道拓展、异业合作的成功案例；有高端医疗、商业保险或日本相关服务行业经验者优先。 Proven track record of independently delivering channel expansion and cross-industry cooperation projects; experience in high-end healthcare, commercial insurance or Japan-related service sectors is highly preferred. 拥有日资企业、日本驻华商社、商业保险机构等相关资源优先。 Existing network and resources with Japanese enterprises, Japanese chambers of commerce in China or commercial insurance institutions is a strong plus. 过往岗位中有持续达成甚至超额完成年度业绩指标的成熟履历。 Consistent track record of meeting or exceeding annual performance targets in previous roles. 敏锐的商业嗅觉与极强的结果导向思维，能够独立制定增长策略并推动从规划到落地的全流程执行。Strong business acumen and result-oriented mindset, able to independently develop growth strategies and drive end-to-end execution from planning to delivery. 优秀的商务谈判与利益相关方管理能力，能够搭建长期战略合作伙伴关系。Excellent business negotiation and stakeholder management skills, with the ability to build long-term strategic partnerships. 优秀的跨部门协同与问题解决能力，能够以个人贡献者身份高效推动项目落地。Strong cross-departmental collaboration and problem-solving skills, able to drive project delivery effectively as an individual contributor. 高度自驱、积极主动，能够在快节奏环境中独立承压开展工作。Highly self-motivated, proactive and able to work independently under pressure in a fast-paced environment 熟练使用 Office 办公软件。Proficient in MS Office (Excel, PowerPoint, Word)