CX Experience Advisor

Location

Hybrid or Remote (U.S.)

The Role

• As a Customer Experience Advisor, you will be the first point of contact for customers,
• assisting with inquiries, order management, and product knowledge. This entry-level role will
• provide you with the opportunity to learn about our products and grow your expertise while
• helping our customers achieve their wellness goals with Cornbread Hemp products.

Who You Are

• You thrive in a fast-paced environment and have a passion for helping others. You’re
• dependable and take pride in providing excellent service. Your ability to remain adaptable and
• accountable as we expand is essential. You possess a growth mindset and are eager to
• contribute to the team and Cornbread Hemp’s mission of improving wellness.

What You’ll Do

• ● Respond to customer inquiries via phone, email, and chat.
• ● Provide accurate product knowledge and assist with order placements, returns, and
• product-related questions.
• ● Assist customers with managing their accounts and subscriptions.
• ● Maintain secure, accurate records of customer interactions.
• ● Collaborate with other teams to resolve customer issues.
• ● Stay informed on product knowledge, industry trends, and company policies.

Skills and Experience

• ● 0-2 years of customer service or retail experience.
• ● Strong communication and problem-solving skills.
• ● Ability to multitask and work efficiently in a fast-paced environment.
• ● Empathy-driven approach to customer interactions.
• ● Knowledge of CBD products is a plus but not required.

What We Offer

• ● Health, dental, and vision benefits
• ● Paid time off
• ● 401(k) plan
• ● Employee discount
• ● Opportunities for professional growth and development