Air Freight

Responsibilities · Handle day-to-day air freight operations and keep shipments on track from booking to final delivery; · Prepare air freight quotations and follow through by organizing shipments once the offer is accepted; · Coordinate bookings with airlines and agents, respecting cut-off times and capacity constraints; · Prepare and check shipment documentation and instructions to ensure accuracy and compliance; · Track shipments daily and proactively update customers and internal stakeholders; · Manage exceptions such as delays, rollovers, missing documents, customs holds, and route changes; · Liaise with customers, carriers, trucking partners, warehouses, and internal teams to solve issues fast; · Maintain accurate shipment data, costs, and status updates in internal systems to support billing and reporting; · Support continuous improvement by suggesting practical fixes to recurring operational issues. Requirements · Around 1–2 years of experience in air freight operations or freight forwarding; · Exposure to both import and export is preferred; · Basic understanding of air freight documentation and operational flow; · Ability to prioritize and manage multiple shipments under time pressure; · Strong communication skills in email and phone, with a customer-focused mindset; · High attention to detail and ownership mentality; · Good MS Office or Google Workspace skills; experience with logistics systems is a plus; · English required; additional languages are an advantage; · Dangerous goods knowledge is a plus, but not mandatory.