Sales Operation Analyst_Contract 1yr

This role supports the Data & Analytics Lead and interacts and collaborates with the following internal customers: Sales team, Marketing, Finance, IT, Legal, Logistics, APAC commercial operations and other stakeholders relevant to assigned projects. (including SFDC).

1. Sales Analytics & Business Reporting

Support sales teams and key channels by managing commercial data and delivering timely insights to facilitate business decision-making.

• Manage and analyze sales, customer, promotion, and sell-through data.
• Conduct regular analysis of channel, customer, and promotion performance.
• Develop, maintain, and enhance dashboards, reporting tools, and promotion monitoring processes.
• Prepare monthly sales reports and perform ad-hoc analyses for key customers and internal stakeholders.
• Identify opportunities to automate and streamline data collection, reporting, and analytical processes.
• Provide data-driven insights to support sales growth and business performance improvement.

1. SFDC & ERP System Administration

Serve as the first-line support for SFDC and ERP systems, ensuring data accuracy, system efficiency, and smooth commercial operations.

• Respond to SFDC and ERP-related inquiries and provide user support.
• Maintain data consistency and integrity between SFDC and ERP systems.
• Support Sales Force Effectiveness (SFE) initiatives and system enhancement projects.
• Register and manage approved promotions within the ERP system.
• Maintain contract-based discount structures, and commercial terms within the ERP system.
• Support Purchase Order (PO) creation and related operational processes.
• Identify and implement process improvement initiatives to enhance system efficiency and user experience.

1. Commercial Data & Operations Governance

• Support monthly closing activities, including accrual calculations and report submission.
• Manage commission-related data and support commission settlement processes.
• Prepare and distribute official communications, notices, and business correspondence.
• Collect, organize, and provide documentation required for internal audits.
• Coordinate and support operational processes to ensure effective commercial execution.

1. Cross-functional & Project Support

Provide operational and analytical support across functions and contribute to business improvement initiatives.

• Collaborate closely with Sales, Finance, Marketing, Commercial Excellence, and other cross-functional teams.
• Support sales team with incentive programs, award tracking, performance management initiatives and ad-hoc.
• Participate in data automation improvement projects with APAC.
• Support various operational activities and special projects aligned with organizational priorities and business objectives.
• Strong data analytics skills with relation to sales force excellence, commercial systems, strategic pricing & contract management, policies/SOP structuring
• Advanced skills in Excel using formula, data analysis, table & graphs, sorting and linking files for the purpose of consolidation, integration, analysis and review
• Ability to draw data from various platforms including SFDC, ERP system, Cognos BI, Tableau etc • Fluent English communication skills (oral & written) and able to communicate with Regional team
• Must be capable of working with both speed and accuracy
• High-energy, passionate to help customers, external and internal
• Good in presentation, demonstration and getting buy-in
• Agile to embrace change and able to lead change initiatives
• Team collaboration skills across functions and the ability to build positive partnership with regional/global counterparts
• Effective communication and collaboration skills

Experience

• 1~3 years in a sales operation/commercial excellence department of a business
• Advanced proficiency in Microsoft Excel