Quality Assurance Coordinator

DescriptionAbout Us

Founded in 2001, U.S. Money Reserve has grown into one of the world's largest private distributors of U.S. and foreign government-issued gold, silver and platinum legal tender products. Hundreds of thousands of clients across the country rely on U.S. Money Reserve to diversify their assets with physical precious metals, primarily in the form of U.S. gold and silver coins.

About Position

U.S. Money Reserve is seeking a Quality Assurance Coordinator. The role requires active listening skills, the ability to work around policy and procedures, and requires a team player who is comfortable working independently.

Responsibilities

Review recorded sales & verification calls to ensure compliance with company policies.
Review voicemail messages left for Sales and ensured follow-up.
Verify orders when call volume is high.
Learn all the processes within the QA Department.
Review orders from start to finish to ensure accuracy.
Process requests from Sales to update customer records.
Back-up Receptionist position for breaks on occasion.
Other duties & special projects as assigned.

Note: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Shift availability:

Day Shift (Preferred)

Ability to Commute:

Austin, TX 78746 (Required)

Ability to Relocate:

Austin, TX 78746: Relocate before starting work (Required)

Work Location: In person

Qualifications

Customer service skills
Strong attention to detail while maintaining focus on overall quality of work.
Excellent phone etiquette
Ability to effectively communicate in writing.
Mid-level proficiency in Microsoft Word, Excel & Outlook
Proficient typing at least 60 wpm
Minimum 2 years of clerical work experience
Experience in a Quality Assurance or Compliance position a plus.

Education

College degree preferred but not required
High School Diploma (or equivalent) required

Experience:

Previous QA experience preferred; minimum 1 year customer service experience required.