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Bilingual Quality Assurance Specialist - (Spanish/English)

ICF · Reston, Virginia, United States of America

Quality AssuranceImported listingfull-timeabout 2 months ago

About The Role

We are recruiting a Bilingual Quality Assurance Specialist to monitor interviewing staff, ensure accurate responses in the CATI system, and provide feedback on performance measures. The role involves coaching agents, supporting project teams, and maintaining high standards of quality and service. Ideal for candidates with bilingual Spanish/English skills and experience in survey research or customer service.

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