Customer Experience Officer

Customer Experience Officer (Job Grade Executive)

JOB RESPONSIBILITIES

• Field a high volume of inbound calls and assess customer needs.
• Review customer inquiries, problems, requests, and suggestions and determine appropriate solutions and /or responses.
• Effectively communicate with clients through written communication.
• Handle and follow-up hotline cash sales inquiries.
• Attend to e-mails addressed to the Customer Service department.
• Handle customer service-related back-end process requirements through FedEx tools/systems.
• Distribute calls/e-mails when necessary to other resources to ensure customers’ needs are handled in a timely fashion.
• Attend to general correspondences and maintain records

CANDIDATE PROFILE

• A minimum of 3 passes at G. C. E. A/L
• A minimum of 6 credits at the GCE O/L examination including English & Mathematics.
• Minimum of 2 years’ experience in a similar capacity would be an added advantage.
• Computer literacy
• Excellent communication skills in English.
• Ability to work on a shift basis

• Pay and benefits of the above position will be competitive and the rewards are performance-driven.
• Hayleys is an Equal Opportunity Employer.