Senior Client Contact Center Specialist

The Senior Client Contact Center Specialist is responsible for providing support and assistance to existing clients, potential clients, and other parties who contact Fremont Bank by telephone and/or email, including other departments. When responding to incoming phone calls and emails, the Sr. Specialist must adhere to established Fremont Bank policies and procedures to effectively satisfy inquiries, diffuse situations, resolve problems, and fulfill services requests through a single call resolution while upholding company policies and procedures. The Sr. Specialist is the subject matter expert with extensive knowledge of all products and services with the ability to coach and train new associates within the department. In addition, the Sr. Specialist is expected...