Manager, Mortgage Loan Operations

To plan, manage and direct mortgage operations in mortgage origination or mortgage production center from application through closing. Ensure excellent member service, maximize operational efficiency and minimize risk and losses to NFCU. Drive mortgage lending strategy and execution to maximize key business growth goals in collaboration with executive leadership. Monitor mortgage lending and quality control reports to ensure timeliness and compliance of work produced. Evaluate and adjust branch work quality, staff performance, systems, processes, and procedures to meet goals. Serve as subject matter expert regarding branch functions, systems, policies and/or procedures. Plan and direct staffing and space planning efforts for Mortgage Lending. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.