Supervisor Service Support

The Supervisor, Service Support is responsible for leading and developing a team of Service Support Coordinators responsible for scheduling and dispatching field engineers and subcontractors to meet customer commitments and service level agreements (SLAs). This role oversees daily scheduling operations, workforce planning, resource optimization, escalation management, and service delivery performance across assigned regions.

The Supervisor ensures efficient utilization of field resources, maintains scheduling compliance, drives operational excellence through continuous improvement initiatives, and serves as the primary escalation point for complex scheduling and dispatching challenges. The position collaborates closely with Service Delivery, Field Operations, Planning, Customers, and Third-Party Service Providers to ensure timely and effective service execution while maintaining high levels of customer satisfaction.