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Customer Support Specialist
Sutherland · Cairo, Cairo Governorate, Egypt
About The Role
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and company policies.
- Handle customer complaints and resolve issues professionally and efficiently.
- Follow up with customers to ensure their concerns are resolved.
- Process requests, orders, returns, or other customer-related transactions.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the appropriate department when necessary.
- Work closely with internal teams to ensure a smooth customer experience
- Previous experience in customer service, customer support, or a similar role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Customer-focused, patient, and professional attitude.
- Ability to work effectively under pressure and manage multiple tasks.
- Good computer skills and familiarity with CRM or customer service systems.
- Fluent in [English/Arabic/other language], if applicable
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