WFM Team Lead (Davao / MOA Pasay)

Work Setup: Onsite

Shift Schedule: Night Shift

Responsibilities

• Inspire and guide the Workforce Management Team to deliver exceptional scheduling, accurate forecasting, and maximize agent productivity.
• Partner closely with operations and HR to anticipate staffing demands and effectively tackle workforce challenges.
• Leverage workforce data analysis, produce insightful reports, and deploy innovative WFM tools to drive smart decision-making and enhance operational efficiency.

Requirements

• At least 12 months of experience in supervising a workforce management team in a BPO company, demonstrating expertise in leading teams with confidence and inspiring success.
• Background in Business Management or Computer Science
• Must be amenable to start ASAP
• Exceptional analytical, organizational, and problem-solving capabilities
• Highly proficient in scheduling software and Microsoft Excel to streamline processes
• Expertise in juggling multiple priorities efficiently in a dynamic, fast-paced setting