Store Manager at Whizz — Toronto, Canada

About The Role

Store Manager

> Whizz · Toronto, Canada · — · Posted 2026-08-20

**Workplace:** on_site

Description

**Position**: Store Manager
**Location:** Toronto, ON, Canada

Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a **strategic and results-driven Store Manager**. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.

Key Responsibilities:

**P&L & Strategic Growth:** Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.

**Team Leadership & Development:** Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.

**Customer & Sales Excellence:** Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.

**Asset & ERP Accountability:** Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.

**Operational Mastery**: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.

**Data & Insights:** Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency."

Requirements

Minimum **3 years of managerial experience** in retail, consumer services, or fast-paced operational environments.
Proven leadership and team development skills.
Strong business acumen with the ability to analyze performance metrics and implement strategic plans.
Excellent communication, problem-solving, and organizational skills.
Understanding of e-bike mechanics or related technical experience (preferred).
Experience with ERP/CRM systems and reporting tools (preferred).