Collections Specialist

# Collections Specialist

> Pavago · Dubai, United Arab Emirates (Remote) · — · Posted 2026-06-30

**Workplace:** remote

**Department:** Candidate Sourcing

## Description

**Job Title: Collections Specialist**

**Position Type:** Full-Time, Remote

**Working Hours:** U.S. Business Hours

### **About the Role**

We are hiring a results-driven **Collections Specialist** to take ownership of past-due accounts and drive consistent payment recovery.

This is a **high-intensity, outbound calling role** where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.

This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making **100+ outbound calls daily**.

### **What You’ll Be Responsible For**

### **Collections & Payment Recovery**

• Make **100+ outbound calls daily** to customers with overdue invoices
• Follow up consistently via calls and emails until payment resolution
• Navigate gatekeepers and reach decision-makers responsible for payments
• Handle objections and drive conversations toward payment commitments

### **Billing Issues & Case Resolution**

• Investigate billing discrepancies and customer concerns
• Identify root causes of delays and work toward resolution
• Coordinate internally to resolve issues impacting payments

### **CRM Management & Documentation**

• Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
• Track customer interactions, payment commitments, and next steps
• Ensure no account is left unattended or without follow-up

### **Customer Communication**

• Communicate clearly and professionally with customers
• Provide updates on payment status and issue resolution
• Maintain a balance between firmness and professionalism in collections conversations

### **Process Improvement & Reporting**

• Identify recurring issues impacting collections
• Share insights to improve processes and recovery rates
• Maintain consistency in daily activity and reporting

### **Must-Have Experience & Skills (Non-Negotiables)**

• Proven experience in **collections, accounts receivable, or high-volume outbound calling roles**
• Comfortable making **100+ outbound calls per day** consistently
• Strong objection-handling and negotiation skills
• Experience using **CRM tools (Salesforce or similar)**
• Excellent verbal and written English communication skills
• High attention to detail and accuracy in documentation
• Ability to manage multiple accounts and follow-ups simultaneously

### **What Makes You a Strong Fit**

• You are persistent and follow up until resolution
• You are confident handling difficult conversations
• You thrive in a target-driven, high-activity environment
• You take ownership of your performance and results

### **Key Performance Indicators (KPIs)**

• Daily call volume (**100+ calls/day**)
• Number of payments collected / accounts resolved
• Follow-up consistency and response time
• Accuracy of CRM updates and documentation
• Reduction in outstanding receivables

### **Interview Process**

1. Initial Screening Call
2. Recruiter Interview
3. Final Interview
4. Offer & Onboarding

#LI-AG1
## Apply
[Apply at Pavago](https://apply.workable.com/pavago/j/C77E6D9DC5/apply)
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