Application Support Engineer (GCP & Media Platforms)

# Application Support Engineer (GCP & Media Platforms)

> Devsu · Brazil (Remote) · Full-time · Posted 2026-07-30

**Salary:** USD 10,000–58,800

**Workplace:** remote

**Department:** Engineering Sofia

## Description

We are looking for an **Application Support Engineer** to provide production support for **cloud-native media applications** running on **Google Cloud Platform (GCP)** and **Kubernetes**.

This role focuses on **L2/L3 application support**, **incident response**, **root cause analysis (RCA)**, and **on-call rotations** for services built in **Go** and deployed using **GKE, Cloud Run, and GCP Workflows**.

You will support platforms for **live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM)** in high-availability, time-sensitive environments.

**Full-time (40h) role with on-call rotations, including weekend coverage.**

### Responsibilities

• Provide **L2/L3 production support** for critical media applications
• Troubleshoot application, platform, and infrastructure issues across **GCP and Kubernetes**
• Analyze **logs, metrics, and traces** to identify root causes
• Resolve incidents using **runbooks and SOPs**, escalating when required
• Partner with **Engineering and SRE teams**, providing clear technical context
• Support **live streaming pipelines** and **video transcoding workflows**
• Diagnose issues related to:

• \- Stream ingest failures
• \- Transcoder job errors and performance bottlenecks
• \- Output quality, latency, and availability

• Participate in **on-call rotations**, including weekends
• Document incidents, **RCAs**, corrective and preventive actions
• Continuously improve **monitoring, alerting, runbooks, and SOPs**

## Requirements
**Required**

• Experience in **Application Support, Production Support, or Reliability Engineering** roles
• Hands-on experience with **Go** (code reading and debugging)
• Strong experience with **Kubernetes** and **Google Cloud Platform (GCP)**
• Proven experience supporting **live streaming and video transcoding workflows**
• Experience participating in **on-call rotations**
• Strong analytical and troubleshooting skills
• Ability to perform effectively during high-pressure incidents

**Nice to Have**

• Experience in **media, broadcast, or streaming platforms**
• Familiarity with **live event operations**
• Experience with **Grafana, Prometheus, or similar monitoring tools**
• Experience with **ServiceNow, PagerDuty, Slack**
• Understanding of **SRE concepts** (SLIs, SLOs, error budgets)

## Benefits
At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:

• A stable, long-term contract with opportunities for career growth
• Private health insurance
• A remote-friendly culture that promotes work-life balance
• Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
• Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
• A flexible Paid Time Off (PTO) policy as well as paid holiday days
• Challenging, world-class software projects for clients in the US and LatAm
• Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment

Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.
## Apply
[Apply at Devsu](https://apply.workable.com/devsu/j/C3DABE6A92/apply)
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