IT Helpdesk Technician B2

# IT Helpdesk Technician B2

> OneTouch Direct · Bogota, Colombia · Full-time · Posted 2026-06-18

**Salary:** unknown currency 2,850,000–2,850,000

**Workplace:** on_site

**Department:** IT

## Description

We are looking for IT talent with a B2 English level! A leading company in the BPO sector is seeking an **IT Helpdesk Support Analyst** oriented toward providing technical support and solutions to users in a dynamic and multicultural environment.

🔎 **Job Conditions**

• 📍 **Location / Modality:** 100% On-site – Bogotá (Conecta 80).
• 📄 **Contract Type:** Permanent / Indefinite term contract.
• 💰 **Salary:** $2,850,000 COP base salary + up to $200,000 COP in performance-based commissions.
• 🎓 **Training:** 2 fully paid days.

🕒 **Schedule / Shifts:**

• Full-time availability from Monday to Sunday.
• Morning window shifts (finishing at 5:30 PM max).
• 2 days off per week (rotating/not fixed).

🚀 **Main Functions**

• Provide tier-1 IT technical support.
• Troubleshoot and resolve basic hardware and software incidents.
• Manage ticketing queues, log details, and ensure proper follow-up on cases.
• Deliver high-quality customer service and technical assistance completely in English.

✨ **Important Note:** Only candidates who strictly meet the required English level and schedule availability will be considered for the selection process.

### 💡 Detalles que te servirán al publicarla

• Cambié "Technician" por "**Support Analyst**" en el título porque es el término exacto que Sergio aprobó en el archivo **Creación Cargo IT Helpdesk Analyst lvl1.xlsx** y suele atraer mejores perfiles en las plataformas de empleo.
• Dejé súper claro el "**100% On-site**" porque, como ya sabemos, para esta vacante no aplica el modelo híbrido y es mejor filtrar desde el primer párrafo.

## Requirements
🎯 **Key Requirements (Please read carefully before applying)**

• **English Level:** B2 (Upper-Intermediate / Conversational fluency is mandatory).
• **Education:** Technical degree, Technologist degree, or current university student in IT, Systems, or Computer Science fields.
• **Experience:** Minimum of 6 months of proven experience in IT technical support, Desktop Support, or Helpdesk roles.
• **Technical Skills:** Proficient with Microsoft tools (Excel, Word, and Outlook).
• **Soft Skills:** Strong communication skills, sharp attention to detail, and the ability to work effectively under pressure.

## Apply
[Apply at OneTouch Direct](https://apply.workable.com/otdcareers/j/950CBD5FFE/apply)
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