Onsite Support Engineer (Zagreb)

# Onsite Support Engineer (Zagreb)

> D-ploy · Zagreb, Croatia · — · Posted 2026-08-24

**Workplace:** on_site

**Department:** IOPS

## Description

D-ploy is an **IT** and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.

We deliver innovative **IT** services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.

We are currently looking for an **IT** Onsite Support Technician to support end-users in a professional and regulated environment in Zagreb.

**Tasks and Responsibilities**

• Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
• Act as the primary onsite point of contact for end-user IT issues
• Troubleshoot incidents and service requests via ticketing system (ServiceNow)
• Deliver prompt and professional user support (desk-side and remote)
• Document all activities and resolutions accurately in the ticketing system
• Support IT onboarding for new employees (equipment setup, user guidance)
• Maintain and contribute to knowledge base documentation
• Support continuous service improvement initiatives

## Requirements

• Fluent English and Croatian (written and spoken)
• Minimum 2+ years of experience in IT support / onsite support role
• Strong troubleshooting skills in Windows environment and standard IT tools
• Experience with ticketing systems (e.g., ServiceNow)
• Excellent communication and customer-oriented mindset
• Ability to work independently in an onsite client environment
• Well-organized, reliable, and detail-oriented
• Experience in regulated environments (e.g., GxP) is a plus
• Ability to provide a clean criminal record extract (not older than 3 months)

## Benefits

• Broad range of tasks and responsibilities
• Friendly and international working environment
• Professional development opportunities
• Referral program (“Fishing for Friends”)
• Company-sponsored events

Is IT in your DNA? Join us and help deliver IT where it counts.
## Apply
[Apply at D-ploy](https://apply.workable.com/d-ploy/j/191ECF4613/apply)
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