Application Support Engineer - Saudi National - Riyadh

About The Role

Application Support Engineer - Saudi National - Riyadh, KSA

> DeepSource Technologies · Riyadh, Saudi Arabia · Full-time · Posted 2026-08-26

**Workplace:** on_site

Description

Job Summary

We are looking for an experienced **Application Operations Engineer** to support the stability, availability, performance, and continuous improvement of enterprise applications. The role covers application operations across incident, problem, change, release, backup/recovery, disaster recovery, and service improvement activities.

Key Responsibilities

Manage **L2/L3 functional incidents**, including participation in incident bridges and escalation management.
Perform **incident and problem management**, including incident trend analysis and implementation of permanent fixes.
Develop and manage **Service Improvement Plans**.
Support **release schedule and planning** activities.
Plan and coordinate **Change Requests (CRs)**, including risk and impact assessments.
Perform **application-layer change implementation** and conduct post-implementation reviews.
Handle application configuration requests.
Monitor application **performance and availability**.
Perform **event correlation** and investigate application-related events.
Manage application **capacity and performance**.
Develop and test **application recovery procedures**.
Configure application backups and execute **application and data restores**.
Participate in and execute **Disaster Recovery (DR) tests**.
Perform **OS, database, and middleware hardening** activities.
Apply patches and updates to application components.
Maintain accurate **CMDB records** for application components.
Collaborate with relevant technical teams to ensure application stability and service availability.

Requirements

Bachelor’s degree in **Computer Science, Information Technology, Engineering, or a related field**.
Relevant experience in **Application Operations / Application Support** in an enterprise environment.
Strong hands-on experience with **L2/L3 application incident and problem management**.
Experience with **change management, release planning, and application-layer change implementation**.
Experience conducting **risk and impact assessments** for application changes.
Hands-on experience with **application performance and availability monitoring** and event correlation.
Experience with **application backup, restore, and recovery procedures**.
Experience participating in or executing **Disaster Recovery (DR) tests**.
Good understanding of **OS, database, and middleware hardening and patching**.
Experience with **capacity and performance management**.
Experience maintaining **CMDB application component records**.
Strong troubleshooting, analytical, escalation management, and communication skills.
Ability to work with multiple technical teams during **major incidents and incident bridges**.