CLIENT RELATIONS MANAGER at Jobs for Humanity — Lebanon

About The Role

The Client Relations Manager is responsible for managing relationships with our U.S.-based clients and overseeing maintenance work orders from a client-service and operational perspective. The role requires excellent English communication, strong management skills, and the ability to handle multiple priorities in a fast-paced environment.

Key Responsibilities

Act as the main point of contact for assigned U.S. clients.
Receive, review, and manage maintenance work orders.
Coordinate with Project Coordinators to ensure jobs are handled properly and on time.
Communicate professionally with clients through phone calls, emails, and online platforms.
Provide clients with accurate and timely updates on ongoing work orders.
Review quotations, pricing, scopes of work, and job requirements before submission.
Follow up on urgent and high-priority service requests.
Monitor work orders from assignment through completion.
Ensure client requirements, deadlines, and service standards are met.
Handle client concerns, escalations, and operational issues professionally.
Follow up with the operations team to ensure documentation, photos, reports, and completion details are properly submitted.
Maintain strong and professional long-term relationships with clients.
Monitor team performance and help resolve operational challenges.
Ensure all assigned accounts and work orders remain properly organized and updated.
Excellent spoken and written English is a must.
Strong communication and client-management skills.
Strong leadership, organization, and problem-solving abilities.
Ability to multitask and work under pressure.
Good computer and Microsoft Office skills.
Previous experience in facility management, maintenance coordination, customer service, account management, or a related field is highly preferred.
Professional attitude and strong attention to detail.