Case Manager

Why join Launch HousingLaunch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change. Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling. Don’t just walk past homelessness. Join the solution. Our permanent and fixed-term employee benefits include:• Contributing to useful and rewarding work and giving something back to the community• Wellbeing days, ceremonial leave, carers leave and study leave • Flexible working arrangements • Purchased leave • 17.5% leave loading • 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer• Training and career growth opportunities across Launch Housing• A portion of your income can be tax-free by salary packaging your personal expenses• Additional tax-free salary packaging on dining and accommodation expenses• Positive, supportive and progressive work environmentAbout the opportunity: The Better Health and Housing Program (BHHP) supports individuals with health issues who are experiencing chronic homelessness. For the majority of residents using the BHHP, the duration of stay is six months. The BHHP allows residents to stabilise their health and be part of a vibrant and supportive community with a focus on enhancing living skills, social connection and participation. The program will support participants to improve their health and wellbeing, whilst working towards long-term accommodation. The BHHP runs in partnership with St Vincent Hospital Melbourne and Brotherhood of St Laurence. This position is based at Launch Housing Sumner House facility in Fitzroy. Case Managers provide direct, practical support to clients living in the BHHP. A key focus of the role is assisting clients to access safe, affordable, and sustainable housing from which they can recover and participate in their chosen communities and networks. This is done in collaboration with our partner organisation St Vincent’s Hospital Melbourne. The service is delivered primarily on site and achieved by building a purposeful, therapeutic relationship and providing support in a practical and comprehensive way, including a recovery-based case plan. Outreach support may be provided.Maximum-term, part-time role (68.4 hours per fortnight) based at Sumner House, ending January 2027.

What you'll be doing

Working with clients residing in the Better Health and Housing Program to offer assistance and achieve their case plan goals. Working within a collaborative, strengths-based model with a strong client focussed perspective in the development of case plans. Building networks with health and welfare services within the local area to improve opportunities for clients. Identifying service gaps and working with other agencies to develop service and housing options. Working within case planning and monitoring procedures to ensure best results are achieved for each client. Advocating for clients to external services from a strengths-based perspective. Facilitating and/or participating in case conferences as required and work proactively with clients and other supports to assist them to develop and maintain independent living skills.

What we're looking for (key selection criteria)

Experience in the delivery of support to clients with complex needs relating to homelessness (highly desirable). Tertiary qualifications in Human Services or similar. Understanding of housing and homelessness policy, context and systems and the intersect between health and homelessness. Ability to build positive working relationships with relevant stakeholders and partners. Ability to maintain a high level of confidentiality. Well-developed organisational and time management skills. Understanding of trauma-informed care and recovery focussed principles. A valid Victorian driver’s license (mandatory). Demonstrated commitment to the values of Launch Housing and our mission to end homelessness