Client Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Account Manager based in Switzerland.

As a Client Account Manager, you’ll take ownership of strategic client relationships across the MSP and cybersecurity <ecosystem.You>’ll work directly with business owners and senior decision-makers to understand commercial challenges and identify opportunities for growth.Beyond traditional account management, you’ll act as a trusted advisor, shaping solutions, proposals, retention strategies, and expansion plans.The role combines relationship management with a strong commercial focus, giving you direct responsibility for client revenue and account <growth.You>’ll collaborate across marketing, sales, and partner networks while helping clients make informed decisions around digital growth.The environment is highly autonomous, international, and fast-moving, with significant exposure to senior stakeholders.This is an opportunity to build a strong network within the growing MSP/MSSP market while making a measurable impact on client success and business performance.

Accountabilities

• Build, develop, and maintain strong relationships with MSP and cybersecurity clients across a diverse portfolio.
• Lead client conversations to understand business objectives, challenges, priorities, and growth opportunities.
• Act as a trusted commercial advisor, recommending relevant solutions rather than simply coordinating client requests.
• Own client retention, account expansion, renewals, and upsell opportunities.
• Take responsibility for a revenue target linked to client retention and growth.
• Develop and shape commercial proposals, presentations, sales materials, and other client-facing content.
• Build relationships across MSP, MSSP, channel, partner, and referral communities.
• Discuss digital growth opportunities with clients, including SEO, paid media, content marketing, and broader digital strategies.
• Identify opportunities to strengthen client relationships, increase account value, and support long-term commercial outcomes.
• Collaborate with internal teams and senior stakeholders to ensure client strategies and proposed solutions are aligned with business objectives.

Requirements

• 3+ years of experience in MSP/MSSP account management, agency account management, channel partnerships, or another comparable client-facing commercial role.
• Strong understanding of managed IT services, cybersecurity, recurring-revenue business models, and the needs of technical B2B buyers.
• Comfortable discussing SEO, paid media, content marketing, and digital growth with clients at a commercially meaningful level.
• Demonstrated commercial ownership, such as managing a book of business, revenue target, renewals, retention, or account expansion.
• Experience developing proposals, sales presentations, commercial materials, or sales-engineering content.
• Excellent written and spoken English, with strong communication and relationship-building skills.
• Confident engaging with senior decision-makers and translating complex commercial challenges into practical recommendations.
• Strong consultative selling and problem-solving abilities, with the initiative to identify opportunities rather than simply follow predefined processes.
• Self-directed and comfortable taking ownership of multiple client relationships in a remote, autonomous environment.
• Existing relationships within the MSP/MSSP ecosystem are an advantage.
• Experience working with MSP-focused marketing or growth agencies is a plus.
• Channel, partnership, or referral-network experience is desirable.
• Experience selling to technical B2B decision-makers is beneficial.

Benefits

• Full-time position with a fully remote working model.
• Full-time contract with a global team and international client base.
• High degree of autonomy and ownership over a portfolio of strategic accounts.
• Direct exposure to MSP and cybersecurity business owners and senior decision-makers.
• Opportunity to influence client strategy, retention, expansion, and revenue growth.
• Ability to build a valuable professional network across the growing MSP/MSSP and cybersecurity ecosystem.
• Commercially focused role with direct visibility into business performance and client outcomes.
• Opportunity to develop expertise across account management, digital growth, partnerships, and consultative selling.
• Collaborative environment with significant scope to shape client solutions and commercial opportunities.