Data Center Technician (Hardware) , AWS Infrastructure Operations

We are looking for skilled Data Center Linux & Hardware Engineers with a passion for technology to help us expand our Cloud to the next <level.Amazon> Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.We continue to expand our Data Centers in every region. This requires talented people to build & manage. We hope it is you!At Amazon, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One!Come and work for the world’s most Customer Centric Company.Key job responsibilitiesA Data Center Linux & Hardware Engineer may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:- Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:Escalation point and technical troubleshooter for all Systems and Network hardware problemsDeep diving into Linux server issuesXEN service virtualization troubleshooting- Technical:Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/MechanicalRemediation of physical layer outages, both - Systems & NetworkRemediation or recovery of physical power issues on racksParticipate in Data Center power & cooling events- Operations:Meet 24x7 On-Call requirements and response during shift rotations.Install & configure racks of hosts in line with internal SLAsTriage & resolve trouble tickets for all devices in your regionData Center point of contact for all High Severity issuesPhysical replacement of server and network device partsEnsure correct rotation of parts & sparesHelp define metrics to increase our customer uptimeEnforcing Amazons Security Best PracticesInteract with third party vendors & contractorsContribute ideas to improve operational efficiencyEngage with Remote Hands & Eyes in EU Regional Cloudfront POPs- Project Management:Participate in and deliver on a number of high impact small to mid-scale projectsParticipate in team meetings for metric analysis and project status updatesHelp build the world’s largest Cloud infrastructure- Mentoring:Share knowledge and help educate less technical staff on the best practices related to all service owner issues- Hiring:Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews