Technology Programs Specialist (Ref#: M11) Saskatoon Co-op

Reporting to the Technology Manager, responsibilities for the position include the following

Technology Governance, Program Development & Reporting

• Build, formalize, and maintain technology governance frameworks and standards.
• Develop governance documentation, process maps, tools, and recurring review structures (e.g., heatmaps, lifecycle calendars).
• Monitor compliance with governance requirements across divisions and sites.
• Create and maintain metrics, dashboards, and reports that track governance effectiveness, asset health, lifecycle progress, and organizational readiness.

Asset Lifecycle & Inventory Management

• Lead the full lifecycle of hardware assets, including computers, POS systems, Moneris terminals, network switches, and other physical IT equipment.
• Participate in defining and refining the routine cadence of lifecycle checks and site visits.
• Maintain a centralized, accurate asset inventory and ensure proper asset assignment and tracking across all locations.

Compliance, PCI Governance & Security Processes

• Develop and maintain PCI documentation, forms, templates, checklists and training materials.
• Support PCI audits by identifying gaps and ensuring that technology practices meet compliance requirements.
• Coordinate secure access provisioning and deprovisioning as part of the broader governance program.
• Assist in ensuring that technology procedures align with organizational security requirements and regulatory standards.

Internal & External Working Relationships

• Serve as a primary liaison between divisions, the technology team, and external partners such as FCL service desk teams.
• Collaborate with external vendors (e.g., Moneris, hardware suppliers, managed service providers) for information, support, or program alignment.

Technology Onboarding, Training & Site Support

• Support employee onboarding and offboarding processes related to technology (access, credentials, documentation, equipment coordination).
• Triage general technology questions or issues using help desk experience, escalating appropriately.
• Coordinate and deliver training related to governance programs, PCI requirements, or lifecycle processes.
• Maintain clear communication and documentation to support consistent experiences across all locations.

Qualifications

• Candidates will have a Diploma or Degree in Information Technology, Computer Science or a related field.
• You will have 2-5 years of experience in IT support, technical coordination, or systems administration. Experience with M365, compliance related programs, retail technology environments or supporting multi-location operations is an asset.
• Certifications or designations such as A+, Network+, ITIL Foundation or COBIT Foundations are also considered assets.

Deadline: September 13, 2026