Senior Collections Analyst

The Senior Collector resolves complex delinquent accounts and negotiates payment recovery using experienced-based problem-solving. They manage account adjustments, lead difficult customer conversations, and collaborate with sales and senior leadership to accelerate collections while mentoring team members.

What you’ll do

• Reduce past-due balances on assigned portfolios, including large, complex, and strategic customer accounts.
• Conduct detailed research, data queries, reconciliations, and analyses to understand and resolve nonpayment issues.
• Develop and implement targeted action plans to resolve delinquencies in a timely and efficient manner.
• Collaborate with billing, cash applications, and sales teams to resolve disputes, review refunds, and execute account adjustments.
• Communicate professionally with delinquent customers via phone and email to facilitate prompt payments.

What experience you need

• 3 to 5 years of experience working in business to business collections
• Excel Proficiency: Skilled in pivot tables, VLOOKUP, data formatting, and core formulas.
• English B2/C1

What could set you apart

• Systems Expertise: Proficient in Salesforce and Oracle platforms.
• Education: University degree (or current student) in Business Administration, Finance, Accounting , or a related field.
• Interpersonal Excellence: Strong communication skills with the ability to mediate conflicts, remain open to feedback, and maintain a committed, professional attitude.
• Analytical Thinking: Advanced problem-solving skills with a focus on data-driven results.
• Collaborative Mindset: Proactive team player dedicated to assisting others and achieving collective organizational goals.
• Autonomous Execution: Proven ability to perform tasks according to established procedures with minimal supervision.
• Leadership & Mentorship: Experienced in guiding and mentoring junior collectors to improve team performance.

Primary Location

CRI-Heredia

Function

Function - Accounting

Schedule

Full time