Client IT Engineer

About Us

A Treeline business unit specializing in managed IT services for nonprofits, schools, and healthcare organizations is looking for a Client Engineer to work across the New York City metro. Our work is hands-on, client-facing, and mission-driven.
The Role
We are looking for a Client Engineer to be the technical partner our NYC clients rely on. This is a field-based, hybrid role. You will manage your own schedule, travel to client sites across the NYC metro, and own client relationships, not just a ticket queue. Travel is reimbursed.
This is hands-on client IT engineering, not a remote-only help desk.
Candidates must be based in the New York City metro area at the time of hire. Relocation is not supported for this role.

What You Will Do

Support clients across Microsoft 365, identity (Entra ID), endpoints, networks, and servers, both onsite and remotely
Own client relationships and small projects end to end
Troubleshoot at the infrastructure layer: Microsoft 365 tenant configuration, networking, and endpoint management across multiple client environments
Explain technical issues clearly to non-technical staff and executives, and document as you go
What We Are Looking For
Hands-on experience administering and troubleshooting networks, servers, endpoints, and identity, whether onsite or remote
Three or more years in IT support; multi-client or MSP experience strongly preferred
Solid Microsoft 365 administration, Entra ID, and networking fundamentals (DNS, DHCP, VPN, firewalls)
A strong communicator who builds trust with clients and can adapt to any audience
Certifications such as CompTIA Network+, Security+, or Microsoft 365 Administrator (MS-102) preferred
Comfortable traveling to client sites across the NYC metro
Compensation
$70,000 to $85,000 per year, based on experience.
We are an equal opportunity employer and welcome candidates from all backgrounds.