About The Role

About the Call Center Representative Position

We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

Handle inbound and outbound client calls in a timely manner
Follow company’s call center scripts
Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
Work with the client to verify or clarify information
Diffuse angry or upset clients as needed
Build relationships with customers based on trust and reliability
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
Make sales or recommend additional services and products to customers
Attend all necessary training as needed

Call Center Representative Requirements

Previous experience in a customer service role, preferably as a Call Center Representative
High school diploma/GED preferred
Exceptional customer service skills
Excellent organizational and multitasking skills
Superb verbal communication skills
Proficiency with computers, particularly CRM software and Microsoft Office Suite
Quick and accurate typing skills
Strong critical thinking and decision making skills
Bilingual speakers preferred