Service Manager-Commercial Roofing

About the Company
Our client is a well-established commercial and industrial roofing contractor with more than 30 years of success serving customers throughout Kentucky and Indiana. The company has grown into a trusted regional leader while maintaining the family-oriented values that fueled its early success.
Today, the company provides a full range of commercial roofing services, including new construction, roof replacement, preventative maintenance, emergency repairs, roof coatings, sheet metal fabrication, and long-term service agreements. The company's commitment to delivering responsive service and lasting roofing solutions has earned the confidence of building owners, property managers, and general contractors throughout the region.
As the service division continues to expand, the company is seeking an experienced
Service Manager
to lead operations, develop personnel, and drive continued growth across its commercial roofing service business.
About the Position
The Service Manager will oversee the day-to-day operations of the commercial roofing service department, ensuring exceptional customer service while maximizing operational efficiency and profitability. This leader will manage service technicians, coordinate repair and maintenance projects, support business development efforts, and ensure work is completed safely, on schedule, and to the highest quality standards.
The ideal candidate combines strong operational leadership with a customer-first mindset and has a proven background managing commercial roofing service, repair, and maintenance operations.

Key Responsibilities

Lead all daily operations for the commercial roofing service department
Supervise and mentor service technicians, foremen, and field personnel
Schedule and coordinate repair, maintenance, leak response, and warranty service work
Manage preventative maintenance programs and long-term service agreements
Develop project estimates, proposals, and repair recommendations for clients
Build and maintain strong relationships with building owners, property managers, facility directors, and general contractors
Monitor department profitability, productivity, and operational performance
Ensure compliance with OSHA regulations and company safety standards
Coordinate materials, equipment, subcontractors, and workforce scheduling
Partner with executive leadership to grow the service division and expand recurring revenue opportunities
Maintain high levels of customer satisfaction while resolving service-related issues quickly and professionally

Requirements

7–10 years
of experience in commercial roofing, industrial roofing, or related construction service operations
Previous leadership experience managing commercial roofing service, repair, or maintenance teams
Strong knowledge of commercial roofing systems, leak investigation, preventative maintenance, roof restoration, and repair methods
Experience preparing estimates, proposals, and managing project budgets
Excellent leadership, communication, and customer relationship management skills
Strong organizational skills with the ability to manage multiple projects and service crews simultaneously
Knowledge of OSHA safety regulations and best practices
Valid driver's license and willingness to travel within the service territory as needed

Benefits

Base Salary:
$100,000–$120,000
Performance-based bonus opportunity
Commission incentive program
Comprehensive medical, dental, and vision benefits
401(k) retirement plan
Paid vacation and company holidays
Relocation assistance available for qualified candidates
Company vehicle or vehicle allowance (where applicable)
Opportunity to lead a growing service division with a respected regional roofing contractor
Long-term career advancement with an established company that values leadership, innovation, and customer service