Operations Assistant

Description

Job title

Operations Assistant

Classification

Non-Exempt

Reports to

Operations Administrator

Schedule

Monday – Friday, 8:00 AM – 5:00 PM / 40 hours a week

Summary/Objective

The Operations Assistant reports directly to the Operations Administrator, which provides operational and administrative support at the branch level.

Essential Functions

Administratively supports the operations team
Maintain return authorization and credit memo forms pending return of material
File and research freight claims when appropriate
Process warehouse-receiving paperwork
Assist in Warehouse order processing, shipping, receiving, and performs stock checks
Assist Accounts Payable with invoice reconciliation and discrepancies
Reconcile fuel card receipts and process freight invoices
Provide resolution for incoming over, short, damaged, and unidentified material
Reconcile open tickets
Daily invoicing
Provide backup for Switchboard Operator
Process inbound customer returns in the system after matching the contents with the details on the sales return order.
Communicate with the appropriate sales personal with regards to inbound material returns on any material that is returned and deemed a non-stocking item to facilitate the RGA back to the vendor
Run open return reports to proactively seek out returns that may need to be cancelled or processed
Other duties as assigned

Competencies

Ability to handle large volume of returns daily
Good communication skills, organizational skills for keeping records of return invoices
Self-motivated and a Team player
Proactive in terms of taking the initiative to perform tasks as required
Strong analytical, problem-solving, and follow-through skills
Reliable, Time Management, detail-oriented, and accurate in providing information to associates
Ability to work in a fast-paced environment and to meet cutoff periods and deadlines

Supervisory Responsibility

The Operations Assistant position has no direct supervisory responsibilities.

Working conditions

Work Environment

This job typically operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Work is generally sedentary in nature but may require standing and walking for up to 30% of the time.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. - 5:00 p.m. The employee must work 40 hours each week to maintain full-time status.

Travel

This position requires no travel.
QualificationsEducation and Experience

1 – 2 years Electrical Industry experience is preferred

Customer Returns experience preferred