Spa Receptionist

Your role as Receptionist is a key, as you are responsible for the guests’ first impression of the spa and for handling their reservations and related recommendations.  

• JOB DESCRIPTION
• Consultation with guests regarding booking treatments.
• Be knowledgeable in using Spa software in order to provide flawless service and an effective

booking situation

• Management of all related billing procedures in an effective and professional manner.
• Service of welcome drinks along with the knowledge of the properties of the same as

implemented in operation.

• Management of all booking-related telephone calls. This includes consultation with the guest

on treatments and ensuring that the service experience begins at this first call.

• Be well informed about the retail products and serve the clients request and interests with

regards to the same.

• Follow up with guests regarding therapists’ product recommendations. Ensure that products

are prepared along with the guests billing to ensure seamless service.

• Be knowledgeable of retail products related to specific menu treatments and be able to make

recommendations thereafter.

• Be knowledgeable of all your duties and follow the set guidelines Standards of Operation

(SOP) and checklists for the Spa.

• Keep your work area clean and organised.
• Handle guest complaints with a sense of ownership in a calm and solution-oriented manner.
• Being present, actively take part in meetings and trainings given by Management.
• Greet all clients with name recognition, a welcoming smile, a clear but soft tone of voice and a

warm attitude.

• Always stay informed on other resort activities and actively promote them.
• Answer all telephone calls within 3 rings in a friendly, smiley and prompt manner.
• Be genuinely committed to clients and your fellow colleague’s care. Take care and show

• ownership of the client from their arrival to their departure in the spa. Do your best to
• accommodate client needs and requests at all times.

• Be reliable and punctual at all times.
• Keep a daily log of their visit and compile a client history after they leave.
• Communicate in the spa and with other departments regularly. Particularly those departments

with which you have a great deal of interaction.

• Handle any accident or guest incident in a swift and professional manner.
• At all times present a healthy and well maintained appearance and proper grooming as per

the Company’s Grooming and Uniform Standards.

Qualification

• Middle or Secondary Education + Additional training or certificates in the relevant field is a

plus.

Experience

• A minimum of 1 year of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.

Technical skills

• Good knowledge of customer service.
• Good organization skills.
• Good computer skills.
• Fluency in English and another language, written and verbal communication.
• Knowledge of a third language is a plus.

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.