Regional Health Care Associate Support Specialist

POSITION TITLE: Regional Health Care Associate Support Specialist

• LOCATION: Primary work site in Portland, Biddeford, Sanford or Topsham. Covering the ME region.
• HOURS: Full Time , 37.5 hours/week, Hourly (Non-Exempt)
• UNION MEMBERSHIP: This position is represented by MSEA union in ME

POSITION PURPOSE

The Regional Health Care Associate (HCA) Support Specialist supports health centers by facilitating onsite training of new and tenured staff. The HCA Support Specialist also provides coverage for CTO, Leaves, Vacancies, Call outs. When supporting sites, the support specialist will serve as the first clinical point of contact for patients in our health centers and ensure outstanding customer service and patient satisfaction by collaborating with the team to provide high-quality patient centered care. Perform clinical support, front desk, and administrative functions in health centers.

This position is a flex position and will perform these duties across specified region(s) or health centers (including remote care team). Daily work location within the region will shift and be dependent on organizational needs. Day, evening, and occasional weekend shifts may be required to cover the open clinic hours and associated travel time.

YOUR DAY- TO-DAY RESPONSIBILITIES

Accurately perform and mentor HCAs on a variety of medical services including but not limited to venipuncture, injections, and vital signs, patient intake, screening, education, and informed consent for all PPNNE services and documenting appropriate lab testing.

Assist patients in financial screening, understand our fee schedule information, and assess eligibility for state funded insurance plans and/or other programs.

Check patients in and out, confirming all charges are accurate and insurance is billed, or charges processed, as appropriate.

Subject matter expert in the Electronic Health Record (EHR) system, templates, and compliance with medical documentation practices.

Clean and restock exam rooms as needed.

May perform and mentor laboratory tests/procedures, specialized consenting, and/or ultrasonography after appropriate training and privileging process has been completed.

JOB PERKS

Work with a group of dedicated professionals

No overnight hours

Paid Training for In-Demand Clinical Skills - We invest in your growth by covering training costs for essential clinical skills—training you’d typically pay for out of pocket.

Collaborative Work Environment – PPNNE upholds high workplace values and patient service standards, fostering respect, engagement, and teamwork to create the best experience for employees and patients alike.

Gain experience with a trusted leader in affordable, high quality, health care

Experience using the Electronic Medical Records program EPIC

Travel Milage Reimbursement

Make a Difference! - Make a direct impact in your community by providing patients with access to high quality & essential health care services

COMPENSATION

Pay Range - The range of pay for this role begins at $25.71 per hour

Multilingual Skills: HCAs with proven Multilingual skills will receive a differential for each hour (or any portion thereof) where they provide interpretation services or Multilingual skills

BENEFITS

Up to 3 weeks paid time off (increases with tenure) & up to 10 Paid Holidays

Paid Parental Leave

Medical, Dental & Vision Insurance

• PPNNE Funded Health Reimbursement Account to cover portion of medical deductible costs
• 403b retirement account and 2% employer match eligibility
• Employee Assistance Program (confidential counseling and resources)
• Employee referral bonuses

Employer Paid Short Term Disability & Life Insurance

KNOWLEDGE, SKILLS AND ABILITIES

High School Degree or Equivalent

Ideal candidates will have experience working with people from diverse ethnic, linguistic, socioeconomic and cultural communities, as well as a demonstrated commitment to diversity, equity and inclusion and the intersection with health and social justice

Commitment to customer service and satisfaction

Knowledge of and comfort with all services provided by PPNNE

Flexibility, initiative, creative thinking, and a willingness to learn and jump in

Two to three years of health care and patient care experience preferred.

Demonstrate flexibility and teamwork; understanding that staffing needs and schedules routinely fluctuate, which will require a flexible work schedule and/or additional work hours.

Must have reliable transportation to facilitate working in all site locations within specified regions, possibly with limited notice.