Customer success / support operations Evaluator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success / Support Operations Evaluator based in India.

This is a remote, flexible opportunity for an experienced customer success or support operations <professional.You> will apply your domain expertise to evaluate AI-generated documents, spreadsheets, and presentation materials.Your judgment will help assess whether AI outputs meet rigorous standards for accuracy, clarity, and professional <quality.You>’ll review work products against structured evaluation criteria and identify factual, visual, and presentation issues.The role is well suited to detail-oriented professionals who can translate practical industry knowledge into clear, actionable <feedback.You>’ll work independently on an hourly basis, contributing directly to the improvement of AI-generated business content.This is an opportunity to combine your customer operations expertise with emerging AI technologies while working on your own schedule.

Accountabilities

• Evaluate AI-generated documents, spreadsheets, and slide decks against established customer success and support operations quality standards.
• Assess outputs for factual accuracy, relevance, rigor, clarity, and alignment with real-world customer and support operations practices.
• Identify factual, structural, aesthetic, formatting, and presentation issues that could reduce the quality or usefulness of generated materials.
• Apply domain expertise consistently when grading and evaluating AI-generated work products.
• Provide clear, structured, and constructive written feedback explaining identified issues and areas for improvement.
• Maintain a high level of attention to detail and consistency across evaluation tasks and quality assessments.

Requirements

• 5+ years of relevant professional experience in Customer Success, Customer Support, Support Operations, or a closely related field.
• Native or professional fluency in English, with strong written communication skills.
• Highly proficient with Microsoft Office and Google Workspace, particularly Microsoft PowerPoint and Google Slides.
• Strong understanding of customer success and support operations principles, workflows, and professional standards.
• Ability to critically assess business content and distinguish between accurate, incomplete, misleading, or poorly presented outputs.
• Excellent attention to detail and the ability to provide concise, well-structured, and actionable feedback.
• Strong analytical judgment and the ability to apply evaluation criteria consistently.
• An advanced degree (Master’s or higher) from a reputable institution is a plus.

Benefits

• Fully remote work that can be completed from India and on your own schedule.
• Flexible, hourly independent-contractor engagement.
• Weekly payments through Stripe or Wise, based on services rendered.
• Opportunity to work on projects focused on training and improving advanced AI systems.
• Exposure to emerging AI technologies while applying your existing customer success and support operations expertise.
• Projects may be extended, shortened, or concluded early depending on business needs and performance.
• No requirement to access confidential or proprietary information from previous employers, clients, or institutions.
• Referral opportunity offering up to $480 per successful referral, subject to applicable restrictions.
• Please note that H1-B and STEM OPT candidates are not supported for this opportunity.