About The Role

The Transportation Manager will provide tactical and operational leadership for the transport function within a medical waste facility, ensuring safe efficient operation of transport operations, resulting in customer service excellence. The role is responsible and accountable for ensuring safety and compliance standards, fleet maintenance, driver performance management and DIFOT performance of the business unit.

What you will do

Strategic Leadership

Develop and execute a business unit transport strategy aligned with organizational objectives
Implement nationally derived standardization processes for transport operations across business unit
Drive transport excellence and continuous improvement initiatives
Manage transport fleet maintenance
Lead a Safety Culture pertaining to transport
Collaborate with internal stakeholders to achieve organizational grow strategies

Operational Management

Oversee daily transport operations across the business unit
Optimize route planning and fleet utilization
Monitor and manage KPIs for transport performance and efficiency
Ensure compliance with all transportation regulations
Ensure compliance with all organizational safety and compliance programs

Team Leadership

Foster a culture of safety and operational excellence
Build and develop high-performing transport team across the business unit
Drive recruitment, engagement and retention for transport personnel
Facilitate best practice onboarding, training and development
Mentor and manage driver performance and culture
Develop and mentor transport supervisor team members

Business Improvement and Growth

Identify and facilitate fleet management and routing improvements with the National Director of Transport

Collaborate with Customer Service to ensure service level agreements are met

Develop and drive customer satisfaction and retention initiatives by delivering consistent DIFOT and NPS scores

Develop internal strategic partnerships and coordinate with key stakeholders (P&C, Sales, Field Service, National support roles and peers across the business) to deploy business learnings within the business unit, accelerate improvement and growth opportunities

Develop business unit plans to drive and facilitate business development and roll out initiatives to enable growth Facilitate new

What you are responsible for

Strategic Objectives

Enhance customer service delivery and satisfaction
Ensure profitable operation of the business unit in-line with budget expectation
Drive safety performance improvements
Develop, monitor and improve transport efficiency metrics
Achieve transport efficiency targets
Implement standardized transport operations processes in line with national objectives
Implement fleet management and maintenance initiatives
Enact transport policies, procedures, and best practices
Plan and manage daily transport resources
Deploy new business opportunities in line with forecasted cost expectations

Team Leadership

Provide direction and coordinate Transport Supervisors, Dispatches and Drivers
Coordinate staff onboarding, training and development programs
Lead performance evaluations and team development initiatives
Foster a culture of safety and transport excellence
Build strong relationships with key stakeholders
Coordinate with National Functional Teams (Transport, Sales, Field Service and P&C)

Performance Management

Monitor and manage the 4 pillars of operation management Safety, Compliance, Service, and Efficiency
Monitor, analyze and improve operational and transport metrics
Monitor, analyze and improve customer service metrics (DIFOT and NPS)
Implement cost reduction and efficiency improvements
Manage resource allocation and budget control
Develop and track key performance indicators (KPIs)
Manage cost controls in line with budget expectations
Drive safety performance improvements by managing safe behavior and processes
Manage vendor relationships and contracts
Report on transport operations performance to leadership

Key Performance Indicators

Transport efficiency metrics
Fleet utilization metrics
Customer service and satisfaction metrics (DIFOT and NPS)
Safety and compliance performance indicators
Financial cost per unit performance
Team engagement and retention rates

Skills & Qualifications

Bachelor’s degree in Logistics and Supply Chain Management, Mathematics, Operations Management, or related field preferred
5-10 years of senior transport experience at management level
Transport capital budgeting experience
Experience in medical waste or related regulated industry is preferred but not required
Strong understanding of transport safety regulations
Proven leadership and team development capabilities
CDL License and driving experience highly regarded but no required

Why work for us

Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule
Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal

Permanent Role: Full-time, Monday- Friday

Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare