Customer Service Specialist

Looking for a role that offers variety, stability and a great team culture?

We're looking for a customer-focused professional who enjoys problem-solving, thrives in a fast-paced environment and takes pride in delivering exceptional service. If you're looking to join a growing business where your contribution is valued, we'd love to hear from you.

The Role

As a Customer Service Specialist, you'll be the first point of contact for customers across Australia. You'll manage enquiries, coordinate services, liaise with contractors and internal teams, and help ensure a seamless customer experience from start to finish.

Key Responsibilities

• Managing inbound and outbound customer calls
• Coordinating bookings, service requests and maintenance enquiries
• Responding to customer enquiries via email and CRM platforms
• Liaising with customers, contractors and internal teams
• Managing customer cases through to resolution
• Maintaining accurate customer records and documentation
• Assisting with invoicing and administrative tasks
• Building strong customer and stakeholder relationships

What You Bring

• Previous customer service experience
• Strong written and verbal communication skills
• Ability to multitask and manage competing priorities
• A proactive and solutions-focused approach
• Experience using CRM systems
• Strong attention to detail and organisational skills
• A positive attitude and team-first mindset
• Why Join?
• Monday to Friday, 9am – 5pm hours
• Hybrid work options after training
• Free onsite parking
• Supportive and collaborative team environment
• Opportunity to develop across multiple areas of the business
• Growing national business with long-term career opportunities
• Fast-paced role offering variety and autonomy