Service Quality Observer

Eligibility Qualifications Minimum Bachelors from an HEC recognized institute/university. Qualification in Islamic Finance will be an added advantage. Skills Ability to monitor multiple cameras simultaneously Strong attention to detail Policy violation detection Customer service lapse identification Experience Minimum 2 years of relevant working experience Key Responsibilities Monitoring customer service via DVR at branches Capturing and documenting incidents with accurate timestamps and video clips Observing high customer waiting times and reporting delay incidents Ensuring customer-first protocols (greetings, active counter management, EQMS utilization) Department: Service Quality Department – Customer Support Group Location: Head Office - Karachi Last Date: August 31 st , 2026