Learning Coordinator 1

Essential Duties and Responsibilities: Take instruction from GP Learning Consultants (LC) and the GP Professional Services Team Lead on tasks expectations Administer training nomination, registration and follow for classes as instructed. Generate data from various systems, manipulate the data as needed and create standard reports, and where requested, ad hoc reports, for the L&TD department according to specified reporting timelines. Administer HR support processes on behalf of the L&TD department Maintain data in various HSBC and GP database systems to ensure training related data is well maintained in the system in accordance with preset time frame. Other duties as requested by the GP Strategies LCs and confirmed by the GP Professional Services Team Lead. Knowledge and Skills Requirements: Proficient in MS office applications, specifically Excel functionality and Powerpoint preparation. Familiarity with Success Factors and Microsoft (CRM) Dynamics is desirable. Ability to learn and work with online IT systems Strong command of English Experience in handling enquiries via a shared mailbox and within Service Level Agreements would be valuable. Professional Attributes Requirements: Strong communication skills – ability to exchange information and requirements in an efficient and polite manner with both GP Strategies and HSBC staff, where required, via email, messaging apps and verbally, when required. Ability to organize tasks flexibly and efficiently– This role requires the handling of many small tasks, sometimes concurrently, the priority of which may change from time-to-time. Pro-activity in managing task conflicts – whenever conflicts in terms of expectation with task outcomes or time arises, pro-actively communicate with GP LCs to clarify priorities and expectations Keen and fast learner – The nature of the work done as a project administrator may change from time-to-time, and it is expected that the incumbent will adapt quickly as necessary. Specifically there will be a need to initially learn a number of IT systems (databases, etc.) and apply these to the work required.