Training Supervisor

Real people. Real service.
At <SupplyHouse.com>, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Training Supervisor to join our growing Fulfillment Center network. This individual will report into our Assistant General Manager and is responsible for designing, delivering, and managing employee training programs across the fulfillment center. This role identifies skill gaps, develops engaging curricula, participates in new hire orientation and onboarding, and reinforces workplace safety standards to maximize productivity and promote a culture of continuous learning and operational excellence.
Job Type: Full-Time, Exempt
Location: 180,000 sq. ft. in Farmers Branch, TX at 12301 N. Stemmons Fwy, Farmers Branch, TX 75234
Schedule: This role oversees an operation that runs Sunday from 8:00 a.m. to 6:30 p.m. CT and Monday through Friday from 6:00 a.m. to 11:30 p.m. CT (Saturdays run based on operational need). While this position generally follows a schedule of Monday through Friday from 8:00 a.m. to 5:00 p.m. CT, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.
Salary: $65,400 – $81,750 per year

Responsibilities:

Design, implement, and evaluate effective onboarding, upskilling, and compliance training programs aligned with organizational goals
Coordinate and deliver training for new hires and re-training for existing team members to ensure SOPs are followed and observed
Participate in new hire orientation, reinforcing workplace safety methods and introducing company processes, and performance expectations
Manage all instructor-led training and facilitate new hire roundtables and train-the-trainer sessions
Develop and distribute surveys, interviews, and questionnaires; facilitate the creation of interactive training content and assessments
Conduct regular training needs assessments to identify skill gaps across departments
Lead collaborative meetings with leadership to determine training needs and develop an administration process
Contribute recommendations for continuous learning and development needs; identify enhancements to current training curriculum to generate higher productivity, accuracy and safety
Crosstrain in various fulfillment center departments to perform multiple distribution-related functions and ensure well-rounded program design
Develop and maintain training documentation and records to track training compliance and implementation of best practices
Ensure all training materials, SOPs, and online resources are accurate and up-to-date
Monitor and track employee progress throughout the training lifecycle; analyze feedback and measure the effectiveness of training modules
Lead informational meetings to prepare and educate team members on new processes and procedures
Address all personnel and performance-related incidents that arise immediately
Coordinate with other departments on processes and procedures to align on communication and best practices
Attend and participate in site Leadership meetings
Lead by example and maintain professional standards in the workplace at all times

Requirements:

High school diploma or GED equivalent
2-4 years of experience in instructional design, corporate training, or a supervisory/leadership role in a fulfillment, warehouse, or distribution environment
Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards
Demonstrated ability to train, coach, and develop associates to achieve departmental goals
Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures
Strong understanding of safety practices and ability to promote a safe and compliant work environment
Fundamental understanding of inventory, supply chain, and logistics concepts
Proficiency with Microsoft Office applications (Word, Outlook, and Excel)
Strong problem-solving and time management skills; strong attention to detail
Superior verbal and written communication skills
Ability to work independently, multitask, and follow process and standard procedures

Preferred Qualifications:

Prior experience collaborating cross-functionally to implement process improvements or operational initiatives
Familiarity with performance management, including conducting feedback sessions and supporting employee development
Experience with Learning Management Systems (LMS) or e-learning content development tools

Why work with us:

We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
$750 annual professional development budget
LinkedIn Learning membership
Company rewards and recognition program
And more!

We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at <https://www.supplyhouse.com/our-company>!
Additional Details:

Applicants must be currently authorized to work in the U.S. on a full-time basis. <SupplyHouse.com> will not sponsor applicants for work visas.
<SupplyHouse.com> is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.