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Customer Service Specialist

Zeiss Group · Guangzhou

Imported listingfull-timeRecently

About The Role

  1. 与客户建议良好的关系 2. 负责相应客户的销售预测并确保一定的准确性 3. 负责销售订单的处理，跟进订单生产以及交货情况 4. 负责处理客户非质量的投诉，联系相关部门处理，跟进处理状况，反馈处理方案给客户 5．负责回复客户的咨询，维护客户关系，提升客户满意度 6. 负责编写服务KPI报告 7. SAP 系统中有关销售价格的维护 8．跟进并管理客户特殊需求,跟进相关客户的特殊需求项目 9．跟进客户相关的其他项目 10. 月度发票处理，协助财务收回货款 11. 发送客户相关日报表、跟进异常订单 12. 完成上级领导临时交给的工作任务 有客户关系管理，流程管理，项目管理经验优先 Your ZEISS Recruiting Team

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