Manager Analytics

Eligibility Qualifications Minimum Bachelor’s degree in Computer Science, preferably a Master’s, from an HEC-recognized institute/university. Qualification in Islamic Finance will be an added advantage, while Advanced Microsoft Excel Certification will be a significant plus. Skills Business Intelligence & Analytics Transformation Advanced Data Analytics & Customer Intelligence Advanced Excel, SQL & Data Management Team Leadership & Performance Management Experience Minimum 5 years' relevant experience in Data Analytics, Business Intelligence, Customer Experience/Quality Assurance Analytics, or related fields. Key Responsibilities / Job Description Leading customer experience analytics, translating data into actionable insights and identifying service gaps and improvement opportunities. Designing scalable data consolidation, modelling, and automation solutions to accelerate analytics and minimize manual dependency. Driving analytics transformation through automated dashboards, scorecards, KPI/SLA reporting, and continuous improvement of quality standards. Driving QA frameworks, service improvement strategies, SLA monitoring, and customer-centric initiatives to enhance service delivery and compliance. Department: Service Quality Department – Customer Support Group Location: Head Office - Karachi Last Date: September 19 th , 2026