Coordinator, Hotel Operations Support & Services

Provide customer service support to hotel operators, IHG corporate employees and non-IHG partners globally. Field incoming e-mails and liaise to obtain information regarding general inquiries including but not limited to brand initiatives, channel distribution, hotel standards and operations, hotel emergency and customer service support to hotel operators. When needed, provide outbound calls and e-mails to hotel operators to communicate important IHG information, such as operating requirements and important deadlines. Research and resolve booking barriers on digital distribution channels (Web, IHG App) related to content inaccuracies and payment methods.