Customer Support Specialist - Forex

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist - Forex based in Switzerland.

This role offers the opportunity to provide high-quality customer support within a fast-growing international Forex and financial services <environment.You> will serve as a key point of contact for clients, helping them navigate account setup, onboarding, trading platforms and day-to-day queries.The position combines strong customer service with practical knowledge of FX/CFD trading and platforms such as MT4 and <MT5.You> will support clients across multiple communication channels while ensuring issues are resolved efficiently and professionally.Working with international teams, you will contribute to smooth onboarding, customer satisfaction and long-term client retention.The role also provides exposure to KYC processes, CRM systems, technical troubleshooting and compliance-related <workflows.It> is well suited to a multilingual, service-oriented professional who enjoys solving problems and working in a dynamic, client-focused environment.

Accountabilities

• Provide multilingual customer support through email, live chat and phone, responding promptly and professionally to client enquiries.
• Assist clients throughout onboarding, including account setup, KYC verification, documentation and ongoing account maintenance.
• Support customers with MT4 and MT5 trading platform questions, technical issues and general troubleshooting.
• Manage and resolve customer requests through ticketing and helpdesk systems, ensuring issues are tracked through to completion.
• Escalate complex technical, operational or compliance-related matters to the appropriate internal teams when required.
• Maintain accurate and up-to-date records of customer interactions, requests and follow-ups within CRM systems.
• Provide clear guidance to clients on platform functionality, account processes and relevant support procedures.
• Deliver a consistently high standard of customer care, contributing to customer satisfaction, loyalty and retention.
• Collaborate with internal teams to identify recurring customer issues and help improve support processes and service quality.

Requirements

• 2–3 years of experience in customer support within FX/CFD trading, financial services, Fintech or a closely related environment.
• Fluency in English plus at least one additional language, with Arabic or Malaysian/Indonesian particularly desirable.
• Strong practical knowledge of MT4 and MT5 trading platforms.
• Experience supporting KYC verification, customer onboarding and account maintenance processes.
• Familiarity with ticketing, helpdesk and customer support systems.
• Experience using CRM platforms to record customer interactions and manage follow-ups.
• Excellent written and verbal communication skills, with the ability to explain technical or financial concepts clearly to clients.
• Strong problem-solving and troubleshooting abilities, combined with a calm and customer-focused approach.
• Ability to manage multiple customer requests efficiently while maintaining accuracy and professionalism.
• Strong attention to detail and commitment to delivering a consistently high level of service.
• Experience with CRM integrations and workflows is an advantage.
• Exposure to affiliate or Introducing Broker support functions is beneficial.
• Previous experience in Fintech or crypto customer service is a plus.
• Additional languages such as Arabic, Italian, Spanish, Russian, Indonesian/Malaysian or Indian regional languages are advantageous.

Benefits

• Competitive annual salary of €22,000–€28,000.
• Fully remote working arrangement with flexibility across time zones.
• Opportunity to support a diverse international client base.
• Exposure to the Forex, CFD and broader financial services industry.
• Career growth and professional development opportunities within a growing international team.
• Collaborative and supportive working environment.
• Opportunity to develop expertise across customer support, trading platforms, KYC, CRM and financial services operations.
• International exposure through collaboration with multilingual teams and clients.