Enterprise Account Manager

About Nevoya:Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to deliver zero-emissions carrier services to Fortune 500 shippers with superior economics and service to legacy diesel operators. The company has operations in California and Texas, and is backed by globally-renowned investors including Lowercarbon Capital.About The Role:Nevoya is looking for an Enterprise Account Manager to own and grow relationships with our largest and most strategic customers. This role is responsible for driving revenue growth within current accounts, managing day to day customer relationships, and building the kind of trust that turns a single lane into a multi lane, multi year <partnership.You> will be the primary point of contact for a portfolio of enterprise accounts, balancing tactical issue resolution with longer term account strategy. This includes running QBRs, tracking account health, expanding margin, and multi threading into enterprise accounts so relationships do not live or die with one contact.This is a highly cross functional role that touches sales, operations, and customer experience, and is well suited to someone who enjoys owning outcomes end to end.What You'll Do:Own net revenue growth across your account portfolio, tracking growth year over year and quarter over quarterDrive upsell and cross sell opportunities within existing accounts, including new lanes and service linesManage renewals and protect account revenue retention through contract expirationServe as the primary point of contact for customer inquiries and escalations, meeting response time targetsMaintain a healthy issue backlog and manage resolution time by severityRun scheduled account touchpoints and check ins on a consistent cadencePrepare and deliver QBRs and scorecards on time and with accurate dataTrack action items generated in QBRs and drive them to closure before the next reviewMonitor account level margin and identify opportunities for margin improvement over timeLead rate renegotiations and cost to serve reduction initiativesCapture accessorial and detention revenue that is owed but often missedMap stakeholders across each account to build multi threaded relationships beyond a single point of contactManage executive level touchpoints and reduce the frequency of escalations requiring senior leadership involvementBuild and maintain an account health score incorporating volume, margin, service, and satisfactionIdentify and resolve score impacting incidents, including appeals when appropriateTrack NPS or CSAT per account and generate customer references and case studiesDrive EDI and API integration completion for accounts, minimizing exceptions post launchReduce service failures and improve customer effort by proactively identifying and implementing account improvementsWhat You'll Bring To The Table:7 plus years of experience in account management, customer success, or a related revenue owning role, ideally in freight, logistics, or supply chain, with a focus on enterprise or large strategic accountsA track record of growing revenue within existing accounts, not just maintaining themComfort owning both the relationship and the numbers behind it, including margin and pricingExperience running structured account reviews such as QBRs, with the discipline to follow through on action itemsStrong organizational skills to manage a portfolio of accounts with competing prioritiesAbility to multi thread within enterprise accounts and build relationships beyond a single contactComfort with data, including tracking KPIs, building simple health scores, and spotting trendsExcellent written and verbal communication skills, with the ability to navigate difficult conversations and escalations calmlyA proactive mindset, identifying and solving problems before they become escalationsDesired Experience:Familiarity with EDI and API integrations in a logistics or TMS environmentExperience with drayage, intermodal, or asset based trucking operationsExposure to contract negotiation or pricing strategyExperience building or maintaining account health scoring frameworksMBA or other advanced degreeAt Nevoya, we believe diverse teams build better solutions.We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic. If you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role.If you have any other questions please email our Recruiting Team directly @ <[email hidden]>