About The Role

We’re looking for a Key Holder to help lead the way at our Old Orchard store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.

What you’ll do

Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You’ll help set the tone for amazing guest interactions!
Open and close independently, ensuring everything runs smoothly.
Host and manage in-store beading appointments, events, and parties, making every visit special.
Help find partners to do events with, and assist with planning in-store events
Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
Help train and develop Sales Associates, sharing best practices to enhance guest connections.
Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
Assist at the bead bar, tie bracelets, and fulfill custom orders.
From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.

What You Bring to the Team

2+ years of retail or customer service experience.
Strong communication and interpersonal skills—you love connecting with guests and teammates!
Passion for beading, styling, and even capturing fun content in-store.
You stay cool under pressure and find solutions with a positive attitude.
Ready to jump in, support the team, and help wherever needed.
Able to work weekends and holidays.
You believe in Little Words Project’s mission and are excited to spread kindness every day!