About The Role

A complete understanding and ability to provide the service delivery expected by guests and Soho House members
Ability to work well under the pressure of coordinating many requests at any given time
Being approachable and reliable
Ability to be flexible as the job changes
Ability to work flexible hours, including weekends, holidays if necessary

Spoken and written fluency in English and in Turkish

Responsibility for the care of hotel guests throughout their visit
To use own initiative and to personally take any action appropriate to deliver a first class service
Responsibility for check-in, concierge duties and check-out
To meet, greet and bid farewell to all guests – with a smile and making eye contact
To escort guests to their room whenever possible and taking their luggage
Take responsibility for the presentation of the front of house
Fully understand and operate the telephone systems
Fully understand and operate the hotel property management system
Assist Reservation Team with hotel enquiries and reservations
Ensure good communication with all departments with guest’s special requests and feedback whether good or bad
To be fully familiar with the hotel layout
Accountable for the Reception cash handling issues
To have a basic knowledge of the surrounding area in order to assist guests with their queries
To have a good product knowledge in order to increase sales whenever possible
To fully understand the bedrooms layout as well as their features and equipments