Employé Administratif h/f/x

Reporting and service data management

• bull; Provide timely and accurate reporting based on service tickets.
• bull; Search, verify and consolidate the relevant information contained in tickets.
• bull; Prepare SLA reports, KPI reports, dashboards and clear management information.
• bull; Ensure the quality, completeness, consistency and currency of reporting data.

Reporting process improvement and automation

• bull; Improve and automate the current reporting processes, which are still partly manual.
• bull; Use advanced Microsoft Excel functionalities to optimize data processing and reporting.
• bull; Identify automation opportunities using Power Automate and, where relevant, VBA.
• bull; Maintain dashboards and contribute to continuous improvement initiatives.

Service Delivery support

• bull; Support the Services Delivery team with administrative and analytical tasks.
• bull; Translate operational data into accurate and understandable information for internal stakeholders and management.
• bull; Organize and prioritize tasks independently, while respecting reporting deadlines and quality requirements.
• bull; Take on other related tasks when required, while reporting remains the priority of the role.

KEY PERFORMANCE INDICATORS

• bull; Timely delivery of SLA and management reports.
• bull; Accuracy and quality of reporting data.
• bull; Level of automation achieved in reporting processes.
• bull; Availability and currency of dashboards.
• bull; Internal customer satisfaction regarding reporting.
• bull; Number and quality of identified improvement initiatives.

Education, Knowledge & Work Experience

• bull; Relevant higher education or ongoing studies in office management, business management, administration, data analysis or a related field.
• bull; Strong knowledge of Microsoft Excel, including PivotTables, advanced formulas, data modelling and dashboarding.
• bull; Strong analytical skills and experience with data analysis.
• bull; Experience with KPI development, SLA reporting and data quality management is an asset.
• bull; Knowledge of ITIL processes and experience with CMDB environments are assets.
• bull; Experience with Power Automate, VBA, Grafana or similar tools is an asset.

Required skills

• bull; Strong analytical mindset and administrative accuracy.
• bull; Structured way of working and excellent attention to detail.
• bull; Ability to work independently and to prioritize tasks.
• bull; Results-oriented and quality-focused approach.
• bull; Excellent written communication skills.
• bull; Ability to translate data into clear management information.
• bull; Proactive attitude and focus on continuous improvement.

Languages

• bull; Very good knowledge of Dutch, as communication is mainly internal.
• bull; Good knowledge of French and English is an asset.