Employé Administratif h/f/x

Security wereld in België en Nederland.
Jobomschrijving
Reporting and service data management:

• Provide timely and accurate reporting based on service tickets.
• Search, verify and consolidate the relevant information contained in tickets.
• Prepare SLA reports, KPI reports, dashboards and clear management information.
• Ensure the quality, completeness, consistency and currency of reporting data.

Reporting process improvement and automation:

• Improve and automate the current reporting processes, which are still partly manual.
• Use advanced Microsoft Excel functionalities to optimize data processing and reporting.
• Identify automation opportunities using Power Automate and, where relevant, VBA.
• Maintain dashboards and contribute to continuous improvement initiatives.

Service Delivery support:

• Support the Services Delivery team with administrative and analytical tasks.
• Translate operational data into accurate and understandable information for internal stakeholders and management.
• Organize and prioritize tasks independently, while respecting reporting deadlines and quality requirements.
• Take on other related tasks when required, while reporting remains the priority of the role.

KEY PERFORMANCE INDICATORS

• Timely delivery of SLA and management reports.
• Accuracy and quality of reporting data.
• Level of automation achieved in reporting processes.
• Availability and currency of dashboards.
• Internal customer satisfaction regarding reporting.
• Number and quality of identified improvement initiatives.

Education, Knowledge & Work Experience:

• Relevant higher education or ongoing studies in office management, business management, administration, data analysis or a related field.
• Strong knowledge of Microsoft Excel, including PivotTables, advanced formulas, data modelling and dashboarding.
• Strong analytical skills and experience with data analysis.
• Experience with KPI development, SLA reporting and data quality management is an asset.
• Knowledge of ITIL processes and experience with CMDB environments are assets.
• Experience with Power Automate, VBA, Grafana or similar tools is an asset.

Required skills:

• Strong analytical mindset and administrative accuracy.
• Structured way of working and excellent attention to detail.
• Ability to work independently and to prioritize tasks.
• Results-oriented and quality-focused approach.
• Excellent written communication skills.
• Ability to translate data into clear management information.
• Proactive attitude and focus on continuous improvement.

Languages:

• Very good knowledge of Dutch, as communication is mainly internal.
• Good knowledge of French and English is an asset.