Communications Manager

About the Role

Our US-based client is seeking an accomplished Communications Manager to spearhead internal and franchise communications within a rapidly expanding network. In this pivotal role, you will craft high-impact, engaging communications that strengthen connections between the franchisor, franchisees, and agents through clear, consistent, and compelling messaging.

The ideal candidate is a skilled communicator with a proven track record managing cross-platform communications, designing engaging email campaigns, and driving audience engagement through strategic messaging.

Key Responsibilities

• Develop and implement communication strategies tailored to the franchise network.
• Write engaging emails, newsletters, announcements, and internal communications.
• Create captivating content across a variety of communication channels.
• Boost engagement and ensure that key messages effectively reach franchisees and agents.
• Collaborate with leadership to communicate business updates, new initiatives, campaigns, and company announcements.
• Uphold a consistent brand voice throughout all communications.
• Edit, proofread, and optimize content for clarity, professionalism, and maximum impact.
• Manage communication calendars and ensure timely delivery of all messaging.
• Monitor engagement metrics and advise on improvements to communication strategies.
• Support communication initiatives for company events, campaigns, and major announcements.

Requirements

Essential

• Demonstrated experience in Communications, Corporate Communications, Internal Communications, Public Relations, or a related field.
• Exceptional written and spoken English communication skills.
• Advanced copywriting, editing, and proofreading abilities.
• Experience designing engaging email campaigns and business communications.
• Proficient managing communications across multiple digital platforms.
• Strong project management and organizational skills.
• Ability to manage multiple projects and meet deadlines.
• Self-motivated and comfortable working independently in a remote setup.

Highly Desirable

• Previous experience supporting franchise or multi-location businesses.
• Experience collaborating with US-based organizations.
• Familiarity with email marketing platforms (e.g., Mailchimp, HubSpot, Campaign Monitor).
• Experience using content creation tools such as Canva.
• Understanding of communication analytics and engagement reporting.

Skills & Attributes

• Exceptional storytelling and content creation capabilities.
• Strategic thinker with superb attention to detail.
• Creative, proactive, and solution-oriented mindset.
• Excellent interpersonal and stakeholder management skills.
• Highly organized, deadline-driven, and collaborative.
• Professional and adaptable approach in all situations.

What We Offer

• 🏡 Permanent Work From Home (Philippines-Based)
• 🕘 Full-Time | Monday to Friday | US Eastern Standard Time (EST)
• 💰 Competitive Salary (Based on Experience)
• 📈 Long-Term Career Opportunity
• 🌎 Work Directly with a US-Based Client
• 🤝 Supportive and Collaborative Team