Junior Systems & Storage Administrator- Computing and Technology Services (CTS)

Salary: Commensurate with experience Benefits: The University offers generous benefits including paid time off (holidays, holy days and vacation), employer matching contributions to the retirement plan, and tuition benefits for employees and their eligible dependents. Learn more and explore benefits at <www.duq.edu/benefits> Location: CTS Position Status: Full-time Hours: Varied Position Number: 438414/10-1214 FLSA Status: Exempt POSITION SUMMARY: The Junior Systems Storage Administrator supports the design, implementation, and day-to-day management of enterprise storage environments, infrastructure systems, and cloud-based solutions. Working under the guidance of senior team members, this role assists in maintaining secure and reliable IT environments across both on-premises and cloud platforms. The role collaborates closely with University stakeholders, various IT teams, and Senior team members to ensure seamless integration and optimal performance across the institution. DUTIES AND RESPONSIBILITIES: Manages the data center hardware assets assisting in the hardware lifecycle management process. Monitor the ticketing queue ensuring incidents, problems, and service requests meet expected SLA by fulfilling the request, troubleshooting the issue with help from senior team members. Participate in incident response and on-call rotations as needed. Research and apply best practices and new features of software releases under the guidance of senior team members. Provide operational support for SaaS offerings. Assist in administering enterprise storage systems including SAN, NAS, and cloud storage platforms. Research and apply best practice around data storage, backup, and replication. Assist in storage automation and access controls. Provide basic troubleshooting and escalations to senior team members. Provide support for M365 services (Exchange Online, Teams, SharePoint, OneDrive). Assist in managing user mailboxes, calendaring, distribution lists, and email flow issues. Basic troubleshooting and escalation to senior team members. Support end-user computing environments. Assist and support server hardening, patching, and compliance processes. Contribute to hardware and lifecycle management activities, including vendor coordination and asset tracking. Help maintain backup and recovery processes for systems and storage. Support implementation and maintenance of servers, virtual machines, and cloud services. Assist with operating system installation, configuration, and patching for Windows and Linux systems. Help monitor and maintain networking services within the virtual stack. Perform routine system checks, updates, and performance monitoring. Completes other duties as assigned.