Claims Manager, General Liability

The primary role of the Claims Manager, General Liability is to manage and support the company’s claims management programs and processes, including management of the work of the third-party claims’ administrators and related claims consultants. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned or required. Responsible for oversight and management of all claims management processes – settlement of claims, claims reporting, claims activity management, claim investigation and resolution. Interfaces regularly with third party claims administrators and insurance carriers’ claim teams to ensure that the claims management processes operate efficiently and <effectively.Works> with the third-party administrator to ensure that they maintain compliance with all required claims handling instructions, regulations, laws. Provides relevant internal and external reporting of claims data to operating, financial and executive management. Supports internal budgeting and accounting processes related to claims to ensure that the company’s claims related expense payments and balance sheet accruals are timely and accurate. Provides support to the actuarial claims’ valuation process on an ad hoc basis to support explanations about changes in claims values. SUPERVISORY RESPONSIBILITIES Directly supervises third party vendors that assist with claims handling. Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsibilities include interviewing and training the third-party administrator employees; assigning claims and directing work; reviewing the performance of the claim’s adjusters, addressing complaints, and resolving problems. EDUCATION AND/OR EXPERIENCE Bachelor's degree (B. A.) from four-year college/university or equivalent combination of education and experience and minimum of ten years related experience and/or training. Experience should include work in a high-volume claims environment or working for a third-party administrator or insurance company claims department.