Cloud Support Infrastructure Administrator

Overview:
This position is created to be a team member of the WM APS team and to handle Application Support activities. Candidate will play a major role in handling Incidents, service requests and Application Support activities in shifts and on-call rotations. This member will also contribute to the service improvement activities, and participate to support bank’s DR/Live play activities. Ideal candidate will have a strong understand of core banking operations, trouble shooting skills, and experience with L1/L2 support in a banking environment with expertise on Linux, PL-SQL, Dynatrace, K8, Docker and Ansible.
What will you do?

Provide Application Production support for WM IT Data platform applications and tools
Capability to analyze system / middleware / application logs and identify potential issues
Service monitoring, reporting and continuous improvement of the service quality and availability
Build and maintain Ansible playbooks and terraform scripts to automate provisioning, configuration, and deployments
Assist & train other ops profiles on Ansible, Dockers and K8s

Direct Responsibilities: As a team member of WM APS, you will have to:

Escalate timely to the divisional lead on possible risks, escalation matters and management issues
Adhere to Service Level objective target for the incidents and requests
Review and create application Support knowledge articles
You will be part of 24/7 production support team (i.e Shifts/on-call/Weekend/Public holidays)
Participate and support bank’s DR/Live play activities
Participate and validate the knowledge transfer sessions conducted by the Application development teams for application changes

Contributing Responsibilities:

Risk Mitigation – By enforcing production‑readiness checks, robust monitoring and strict compliance, the lead reduces operational and regulatory risk
Customer Confidence – High‑availability services and transparent communication to develop the relationship with Wealth Management Business
Operational Efficiency – Automation, continuous‑improvement initiatives and clear knowledge‑transfer lower mean‑time‑to‑detect (MTTD) and mean‑time‑to‑resolve (MTTR), delivering cost savings
Team player & collaborator – Close partnership development team members and other APS team members globally to manage a stable production platform for the business

What are we looking for?

Strong knowledge of Linux platform, CLI and Shell Scripting
Proficiency in at least one scripting language (Python and/or Bash preferred)
Good understanding of Continuous integration (Jenkins, T+P240ravis, Concourse, etc.)
Strong knowledge of Infrastructure automation (Ansible, Terraform.)
Good Public cloud environments experience with IBM Cloud or AWS or Azure, K8 and Docker
ITIL Practices
Master’s degree in computer science or computer engineering
5+ years of experience in IT Operations or Software Engineering
At least 2+ years of hands-on experience with a Cloud provider (IBM/AWS/Azure/Google)
At least 2+ years of hands-on experience Ansible/Docker
Red Hat Enterprise Linux Automation with Ansible (RH294)
Certified Kubernetes Application Developer (CKAD)
Developing Adv. Automation with Red Hat Ansible Automation Platform (DO374)
Optional: HashiCorp Certified: Terraform Associate (003)
Optional: HashiCorp Certified: Vault Associate (002)
English – Expert
Strong critical thinker with problem solving approach
Excellent verbal and written communication skills
High level of persistence, can-do attitude & pro-activeness
Willingness to continually update and enhance skills

What can you expect from us?

A permanent job contract for a long term project;
Tech equipment + SIM Card + personal smartphone;
Health and Life Insurance;
Social events and team buildings;
The commitment of letting you grow with us, and be rewarded accordingly;
A dynamic and young team that will be always there to support you;
Training in the latest technologies;
Coffee, fruits, snacks and a warm welcoming when you pass by the office.